Our Most Up-to-date Information Regarding COVID-19

We have taken precautions in our warehouses in line with local health authority and government guidelines to protect our customers and employees.




1. What is our returns policy?

We have a 7 days return policy, which means you have 7 days after receiving your item to request a return.

To start a return

  1. you will need to contact us at at first.
  2. If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that returns would be inspec will need to be sent to our China address: Room 2306, Haowei Technology Building, Keji South 8th Road, Nanshan District, Shenzhen, Guangdong Province, China.
  3. Refund. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

    Under what circumstances can you return an item?

1. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

2. Damages and issues can request return.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

What about the return fee?

Return Fee includes two part, one is the shipping fee(including customs clearance, will provide the invoice to customer), and the second part is the handling fee for bank, which accounts for about 4% of the value of the goods.

Who need to pay the return fee?

If the product is judged to be defective, We will pay all the return fee; If the customer chooses to return for his own reasons, these return fee will be paid by the customer.

You can always contact us for any return question at

If more than 15 business days have passed since we’ve approved your return, please contact us at

2. What is our exchanges policy?

If you want to swap your piece out for something else, please contact us by emailing at to initiate the exchange. Where possible we will help to facilitate this.

Then you'll need to return the unwanted item for a refund and place a new order.

Buyers are responsible for shipping the item back to us, as well as shipping the new item back to the buyer.

Please note that the item is returned in a new and unused condition and in their original packaging and must be accompanied by a copy of your proof of purchase. Returns that are not in original condition, outside of this time frame or unauthorised returns cannot be accepted.

No exchanges or refunds are permitted for sale goods and promotional items. We currently do not process exchange for a different product.

Faulty Item: You receive an order and deem it faulty, please email our customer service team including pictures of the faulty item(s) before making any returns. Delivery charges for return will be reimbursed upon review and approval.

3. What to do when i received a faulty or damaged item?

If you received a damaged/faulty item, please contact us at within 7days to arrange for a new item to be delivered to you. Damaged/Faulty items will only be accepted if the goods are delivered to the customer damaged. All items returned as damaged/faulty will be inspected, delivery charges for return will be reimbursed upon review and approval.

4. I received an incorrect item or an item is missing.

If you received an incorrect item, you can exchange it for the correct item or receive a full refund after sending the item to us. To begin the process, you can contact Customer Service: for further assistance.

5. What is our warranty policy?

The Warranty for TQSKY is one year from the date of purchase (with proof of receipt) covering manufacturing defects but do not cover accidental damage or misuse. If you have any problems with an item within the guaranteed period, please Contact Us at providing your original order number and outlining the repair issue.


+(86) 191-293-140-47


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