Ordering on store.tqsky.com is easy and safe. Once you have found the item you would like to purchase, click on the "Add to Cart" button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order. You will have the option to create an account, log in to an existing account, or guest check out. Once your order is shipped from our warehouse, you will receive an email notifying you of your tracking information.

We can cancel your order as long as it has not yet been processed or packaged. Keep in mind that orders are processed very quickly so we recommend that you let us know about any changes as soon as possible. To cancel your order, please email us at contact@tqsky.com with your order number and we can cancel and refund the original method of payment for you.

When your order is fulfilled, you will receive an email with a tracking number + order details. (make sure to check your spam folder if you don't see it in your inbox!)
You can also track the order status on your account - My orders (But Please make sure to login your account before you buy the products if you want to check the status on your account )

You can pay for your order using a variety of payment methods! Your payment method is charged at the time the order is placed.

Please note that once the order has been placed, we are unable to change the method of payment and/or currency.

We can accept Visa, Mastercard, American Express, Apple Pay, Paypal and TQSKY GIft Card.

These payment methods are all 100% secured. All submitted personal and payment information is encrypted and secure. No worries if you have an 3DS verification at the end of payment, this is to protect both of you and us benefits! Just keep going!If you have not received any order confirmation after placing an order, please contact us at contact@tqsky.com to confirm if your payment went through successfully.

If you have a TQSKY account, your default billing information will appear at checkout. Otherwise, you can manually enter the payment details at the time you place the order. Kindly note that depending on the restrictions on your card, the transaction may be declined by the bank. We do not accept prepaid credit cards, Visa/Mastercard gift cards at this time.
TQSKY reserves the right to detect and check the validity of the card used and may decline transactions depending on the result of these checks.

For questions on returns and exchanges, please check here.

Please note TQSKY cannot issue a refund to a method of payment that is different from the one used to place the order. Upon receiving your returned item at our warehouse, it will take up to 10-15 business days for the returns team to process and send you a return confirmation email.