Our Most Up-to-date Information Regarding COVID-19

We have taken precautions in our warehouses in line with local health authority and government guidelines to protect our customers and employees.




1. How do I place an order on TQSKY?

Ordering on is easy and safe. Once you have found the item you would like to purchase, click on the "Add to Cart" button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order. You will have the option to create an account, log in to an existing account, or guest check out. Once your order is shipped from our warehouse, you will receive an email notifying you of your tracking information.

2. Can I cancel or modify my order?

We can cancel your order as long as it has not yet been processed or packaged. Keep in mind that orders are processed very quickly so we recommend that you let us know about any changes as soon as possible. To cancel your order, please email us at with your order number and we can cancel and refund the original method of payment for you.

3. Where is my order?

When your order is fulfilled, you will receive an email with a tracking number + order details. (make sure to check your spam folder if you don't see it in your inbox!)
You can also track the order status on your account - My orders (But Please make sure to login your account before you buy the products if you want to check the status on your account )

4. Can I edit my order shipping address?

If your order has not yet shipped, email us at with the new address and order number and we can adjust it for you. If the order has already been processed and shipped, we’re not able to adjust the address for you!


5. Can I get my purchase gift-wrapped?

All TQSKY orders come with an TQSKY Glasses box and pouch, which are perfect for any gift occasion. Wanner see how the box looks like? Please see our TQSKY T1!

6. What happens if an item is out of stock?

On the rare occasion an item is sold simultaneously to multiple customers online, the stock information may become temporarily inaccurate. In this case, we will contact you right away, to cancel the items which are unavailable or exchange with other items and proceed with the rest of the order.


1. What payment methods do you accept?

You can pay for your order using a variety of payment methods! Your payment method is charged at the time the order is placed.

Please note that once the order has been placed, we are unable to change the method of payment and/or currency.

We can accept Visa, Mastercard, American Express, Apple Pay, Paypal and TQSKY GIft Card.

These payment methods are all 100% secured. All submitted personal and payment information is encrypted and secure. No worries if you have an 3DS verification at the end of payment, this is to protect both of you and us benefits! Just keep going!If you have not received any order confirmation after placing an order, please contact us at to confirm if your payment went through successfully.

If you have a TQSKY account, your default billing information will appear at checkout. Otherwise, you can manually enter the payment details at the time you place the order. Kindly note that depending on the restrictions on your card, the transaction may be declined by the bank. We do not accept prepaid credit cards, Visa/Mastercard gift cards at this time.
TQSKY reserves the right to detect and check the validity of the card used and may decline transactions depending on the result of these checks.

2. How are refunds processed?

For questions on returns and exchanges, please check here.

Please note TQSKY cannot issue a refund to a method of payment that is different from the one used to place the order. Upon receiving your returned item at our warehouse, it will take up to 10-15 business days for the returns team to process and send you a return confirmation email.


+(86) 191-293-140-47


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